Officejet 6500 Carriage won’t move

[Merrill9]

The error message says there’s a paper jam. I have opened both the front and the back, turned it off/on but there’s nothing stuck there. When I open the front, the carriage does not move to the left. It stays on the right side & no amount of pressure can I get it to move without breaking something. 

[sandytechy20]

@Merrill9

Welcome to HP support community.

Perform a partial reset

1. Press the Power button () to turn on the product.

2. Disconnect the power cord from the rear of the product.

3. Wait 20 seconds.

4. Press and hold the # and 3 buttons on the product control panel.

5. While holding down these buttons, reconnect the power cord to the rear of the product.

6. After the product turns on, release both buttons. The product resets to the factory defaults.

7. Try to print a self-test report. See the steps on how to print a self-test report at the beginning of this document.

You can refer this HP document for more assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.