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‎12-07-2022 11:11 AM - edited ‎12-07-2022 11:13 AM

HP Recommended
  • Same problem as described here. Have done the turn off / unplug / restart.  Have validated firmware is current.   can instructions be shared on this forum please?
Category:
3 REPLIES 3

‎12-11-2022 04:50 AM

HP Recommended

Hi @Jmortega17,

 

Welcome to HP Support Community. This is a great place to post questions find answers.

Thank you for posting your query. I will be glad to help you.

 

I see that you are getting an printhead failure error message on your HP Officejet 6600 e-All-in-One Printer.

 

Please follow the steps listed below to reset the printer.

1. With the printer turned on, disconnect the power cord from the printer.

2. Unplug the power cord from the power source.

3. Wait 60 seconds.

4. Reconnect the power cord to a wall outlet and to the printer.

NOTE: HP recommends plugging the printer directly into a wall outlet.

5. Turn on the printer to complete the reset.

 

You may also refer to the steps from this document

 

Let me know if this helps.

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
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‎12-14-2022 08:08 AM - edited ‎12-14-2022 08:10 AM

HP Recommended

This unfortunately did not resolve my issue.

 

error message displayed is below:

 

Ink System Failure:

 

There is a problem with the printer or ink system. Turn printer off, then on. If problem persists, contact HP.

 

error message on hp application (laptop):

 

Missing or Failed Printhead

Cyan/Magenta/Yellow/Blank

The printhead appears to be missing, not detected, incorrectly installed or incompatible. 

 

Please help and thanks in advance

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‎12-18-2022 11:44 AM

HP Recommended

Hi @Jmortega17,

 

Welcome to the HP Support Community. 

 

As you have already tried all the troubleshooting steps, this could be a hardware issue with the unit and may need repair. 

I have sent you a private message with this information. 

In order to access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link 

 

Take care and have a great day ahead! 

Rainbow23 - HP Support.
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