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‎06-25-2023 09:01 PM

HP Recommended
Product: HP Officejet 6600 e-All-in-One Printer - H711a/H711g
Operating System: Microsoft Windows 10 (64-bit)

I read some of the posts for this issue. Did anyone ever replace the printhead? If so. Is it easy? Or not worth the trouble? Or was there something you did to fix the problem? My printer just started this. Of course, when I needed to print something. I just used it a few weeks ago. And it worked fine. I've disconnected the power and the other things mentioned. Nothing worked. And like another person posted. They have extra ink. As do I. Three cartridges in the printer have 3/4 or more ink left. The magenta is around 25%.  Plus, I have two magentas. And two yellow cartridges left. That I cannot return. Also. Does anyone happen to know what other printers use the 932/933 ink cartridges? Any info would be greatly appreciated. Thanks!

Category:
2 REPLIES 2

‎06-26-2023 01:38 AM

HP Recommended

Reset the printer.
Unseat the printhead.
Remove the ink cartridges, and then check the error message.
Clean the ink cartridges, and then check the error message.
Update the printer firmware.

 

Regards,
Jimmy

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‎06-26-2023 08:21 PM

HP Recommended

Not sure on how to unseat the printhead. Did everything else. Still get the failed or missing printhead. Thinking about buying another printhead. And try to replace the old one. If I didn't have all the extra ink. I would just buy a new printer.

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