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Officejet 6700 suddenly not connecting or even seeing Wifi after working for years.

HP Recommended
Officejet 6700
Microsoft Windows 10 (64-bit)

I have used wifi wireless Officejet 6700 printing for years with HP Win 10 computer and Mac for years.  All of a sudden it stopped printing from both computers.  I try to set it up again and it does not even see my wifi/router.  I type in the router name and password and it still does not connect.

 

I can print to the printer if I get off my  wifi network and connect to the printer wirelessly directly, in other words I disconnect from the network and then connect directly to the printer which is available in the connect window on available networks.  Hope that makes sense!

Any help appreciated!

Rick

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HP Support Agent
HP Support Agent
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@RickWood Welcome to HP Community!

 

, I understand that printer is having trouble installing the Officejet printer. Is the printer already connected to the network? If so, please try the steps below to assign a static IP to the printer:

 

  • Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to get the IP address.
  • Type the IP address on your web browser to obtain the printer EWS page on your computer.
  • Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
  • Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
  • Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
  • Click on radio button which says “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)
  • Restart the printer and then router once done.

 

Now, I’d suggest you perform a clean install to try and fix the issue:

 

  • First, unplug the USB cable from the printer if present.
  • Go to Control panel – Programs and feature – Select all the HP Officejet printer entries and uninstall them.
  • Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
  • Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
  • Under print server properties, go to drivers - remove any entry there as well.
  • Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
  • Restart your computer.
  • Now click http://hp.care/2oEOlYY to install the software.
  • Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


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I didn't get very far.  Touching wireless icon gives on printer screen gives:

 

Not Connected

IP: no link

Network name: not aplicable

MAC: 2C44FDD4A0CB

Wireless Direct: off

 

The problem is that I cannot get the printer to connect to or even see my network/router.  The router and Wifi i are working fine as I am on internet with it with my HP-PC and my wife's Mac  and can connect to the network with several iPads and my iPhone.

 

Thank you,

Rick

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HP Support Agent
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@RickWood

 

I understand your concerns.

 

The only option left is to perform a full reset and re-initialize the printer.  

  

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

  

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link

 

Have a nice day!!

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