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Officejet 6812 "There is a Problem with the Printhead" error message

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Officejet 6812
Microsoft Windows 7 (64-bit)

I used my Officejet 6812 for a little over a year with no problem until I installed 4 new xl ink cartridges."There is a Problem with the Printhead" error message started the next day. My warranty expired 2 weeks before this so I put the printer back in the box where it has sat for the last five years. I got the printer out a few day's ago and have tried using the scan my product tool which downloaded the latest update to my printer but I still get the error message "There is a problem with the Printhead". . There is no release handle on the right side of the printhead carriage so I cant just replace the printhead. 

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@G_ma_Kimberly

 

Welcome to the HP support community.

 

Perform a power reset

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
  6. Turn on the printer.

Update the printer firmware

Here are the steps:- Click here

 

If the issue persists, try the steps mentioned in this HP document to fix the issue:- click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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Hi and thank you for your reply. I have tried unplugging while on, updating the firmware and there is no latch for me to replace the printhead. I have tried the scan doctor and still receive the message " There is a Problem with the Printhead" error message. 

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@G_ma_Kimberly

 

This seems to be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.​

Sandytechy20
I am an HP Employee

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