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‎12-18-2020 04:02 AM - edited ‎12-19-2020 12:30 PM

HP Recommended
Product: Officejet 6812
Operating System: Microsoft Windows 7 (64-bit)

I used my Officejet 6812 for a little over a year with no problem until I installed 4 new xl ink cartridges."There is a Problem with the Printhead" error message started the next day. My warranty expired 2 weeks before this so I put the printer back in the box where it has sat for the last five years. I got the printer out a few day's ago and have tried using the scan my product tool which downloaded the latest update to my printer but I still get the error message "There is a problem with the Printhead". . There is no release handle on the right side of the printhead carriage so I cant just replace the printhead. 

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