Officejet 6815 printer failure 0x6100004a

[Digi13]

Hello I have a problem with my HP Officejet 6815 all in one printer, it keeps displaying the failure message 0x6100004a and I have looked up on google and the help page on ways to fix the problem and did all the steps already and still the message pops up. can you please help.

[Jeet_singh]

@Digi13,

Thank you for posting your query on HP Community,

This could be a possible hardware failure with the printer. However, I would suggest you try these steps here: 

Have you recently made any changes on the printer before the issue started?

Have you checked for any obstructions inside the printer?

Are you able to move the carriage manually?

Have you tried to clean the paper feed rollers?

In the meantime, let’s try these steps here:

Let's start off by updating the printer firmware. If your printer connected wirelessly, make sure to temporary connect the device with USB and then follow the link to install the latest firmware update on your printer from our HP support website.  Once done, restart the printer.

For more details on how to update, please use this link: HP Printers - Updating or Upgrading Printer Firmware

If the issue persists, I would suggest here is to do a hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove all the ink cartridges and then try to perform a hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test page and check if it works.

You may refer to this support document for - HP OfficeJet 6812/15/20, Pro 6830/35 Printers - 'Carriage Jam' Error

If you've tried these steps and still having the issue. I would recommend you contact our HP support team for further assistance. 

HP support team can be reached on this link.

Let me know if you need any further assistance. I'll be more than happy to help you.

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