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‎06-20-2021 02:19 PM

HP Recommended
Product: Officejet 6830 Pro

Hi, 

I have a officejet pro 6830 printer. It is coming up with an issue saying there is a problem with printer head. I have tried print head cleaning from printer maintainence but no use. I am using original cartiridges.

 

I have seen similar posts with similar issue suggesting it is a hardware problem and cant 't be fixed by user. official posts from HP suggest that printer can be replaced if it was bought less than 2 years ago. Mine is older than that, I wanted to know what are my options and if I send it for service or printerhead replacement how much it costs. Any suggestion would be apprrciated.

Else  I will have to chuck it away and buy new one. Issue is I havent used this printer too much it is sort of new and now when I need to use it frequently I get this error. Scanner works absolutely fine.

Category:
4 people had the same question
1 REPLY 1

‎06-23-2021 03:55 AM

HP Recommended

@Bhawna_B, Welcome to the HP Support Community!

 

I understand you are not able to print due to this error. 

Make sure you have tried the steps mentioned in this document - Printhead Errors

 

If the error persists, I'm afraid this is a hardware failure with the printer. The printhead is not replaceable on this model printer. It is integrated into the printer.

 

If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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