Officejet 6954 black ink not printing

[kevinsh]

Has anyone found a definitive fix for this?  When I print the test page, I do get the grays. But no black.  So no black in any of my printouts.  I've tried all the recommendations (reinstall printer and drives, repeatedly clean printer heads,  replace cartridges, etc).  Any answers before this printer ends up in the trash?

[Dragon-Fur]

@kevinsh 

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HP OfficeJet Printers - 'Incompatible' or 'Defective Cartridge' message

This document applies only to these HP OfficeJet and OfficeJet Pro printers that use HP 910, 912, 914, 915, 902-905, or HP 935 ink cartridges:

• HP OfficeJet 6810, 6820, 6950, 6960, and 8010 printer series
• HP OfficeJet Pro 6230, 6830, 6960, 6970, 8020, and 8030 printer series

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Open Support Home

Enter the name of your HP device

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The Community is a separate wing of the HP website - We are not a business group of HP..

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[kevinsh]

This does not help me at all.

[Dragon-Fur]

@kevinsh 

That's unfortunate.

Having tried everything is a lot but there are no guarantees.

For those reading:

"Everything" might include the following:

➡️  Critical Firmware Update (December 2020) >

HP Officejet 6950/6960/Pro 6960/Pro 6970 All-in-One Printer series Firmware Update 

➡️  Known Solutions, presented in the order to be considered / completed

  Black or Color Ink Not Printing, Other Print Quality Issues

➡️  Replacement Cartridge(s) from HP  as explained in the (previously posted) document:  

HP OfficeJet Printers - 'Incompatible' or 'Defective Cartridge' message

This document applies only to these HP OfficeJet and OfficeJet Pro printers that use HP 910, 912, 914, 915, 902-905, or HP 935 ink cartridges:

• HP OfficeJet 6810, 6820, 6950, 6960, and 8010 printer series
• HP OfficeJet Pro 6230, 6830, 6960, 6970, 8020, and 8030 printer series

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet 6954 All-in-One Printer 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

[inthefuture]

I have the same issue.  I have been using instant ink in all my printers for over a year.  My issue started back nearly in January 2021.  I did the firmware update as requested.  All was fine until I ran out of black ink.  I had already been sent a black cartridge so when the black ran out and told me to replace it I did.  I did notice that on a few pages the black ink was not truly black before I had to replace the cartridge.  Then I replaced it as requested.  It printed a few pages in light black then quit printing black but the colors print fine. 

I have done the cleaning multiple times including the deep cleaning.  I did printer alignment but no black lines print.  I called HP and they sent me another black cartridge and the same issue, no black prints.  I have reinstalled the full driver suite. I have done everything as recommended.  I hate to trash this printer because it has been good.  It was so good I bought a model 6970 that works fine.   ANY help would be appreciated.