Officejet 7310 with error code 0x07a74dd6 and 1959:lib_barracuda.c

[JDS1955]

I have an Officejet 7310 with error codes 0x07a74dd6 and 1959:lib_barracuda.c.  The printer has been powered on, but not used for a very long period of time.  I have tried resetting the printer by unplugging the power cord and plugging it back into a wall socket, but the codes reappear.  Would this likely be related to the age of the print cartridges?    

[Garp_senchau]

Hi @JDS1955, Welcome to HP Support Community,

Thank you for posting your query.

Ah, the joys of printers – they work tirelessly... until they don’t 😅. It seems your OfficeJet 7310 is feeling a bit under the weather. But fear not! Let’s troubleshoot and get it back in top shape 💪.

Power Cycle the Printer

• Unplug the printer from the power source.
• Wait for at least 60 seconds to ensure the printer's internal memory resets.
• Plug the printer back into the wall socket and turn it back on.
• This basic reset may clear some temporary errors, but it seems like this didn’t work for you since the codes reappeared.

Check the Print Cartridges

• Since the printer hasn’t been used in a while, the ink cartridges may be dried up or clogged.
• Remove the cartridges and check for any signs of ink leakage or damage.
• If the cartridges are old (over 2 years or beyond the recommended shelf life), they might need to be replaced.
• Clean the electrical contacts on the cartridges and the printer.
  • Use a soft, lint-free cloth and gently clean the contacts of both the cartridges and the carriage area where the cartridges sit.
• Reinstall the cartridges and check if the error persists.

Check for Paper Jams

• Open the printer and inspect the paper path for any paper jams or obstructions.
• Even if the printer hasn’t been used in a while, dust or debris could cause issues.
• Carefully remove any paper from the print path.

[Garp_senchau]

Perform a Hard Reset

• Perform a hard reset of the printer:
  • Turn off the printer.
  • Unplug the printer from the wall socket.
  • Wait for 5 minutes to allow any residual power to dissipate.
  • Plug the printer back in and turn it on.

Check the Printhead

• The error message “1959:lib_barracuda.c” could indicate an issue with the printhead.
• Remove the printhead from the printer.
• Clean the printhead with a soft, damp cloth to remove any dried ink that may have accumulated over time.
• Make sure the printhead is properly seated when you reinstall it.

Update the Printer Firmware

• If your printer has not been updated for a while, the error could be a result of outdated firmware.
• Visit the HP support website and download the latest firmware for your model (HP OfficeJet 7310).
• Follow the instructions on how to update the printer firmware to see if this resolves the issue.

Reset Printer Settings (Factory Reset)

• If all else fails, you might want to consider doing a factory reset of the printer.
• This will restore the printer to its original settings and may clear any persistent error codes.
• Factory reset instructions can be found in your printer’s manual or on the HP website.

With a bit of patience and some careful troubleshooting, we should have that printer humming along again 🚀. 

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 😇

Problem solved? 🎉 Awesome! Mark this as the Accepted Solution to help the next person find their way faster. 🧭 And if it was helpful, click 'yes'—you’ll make someone’s search journey that much easier (and give this reply some well-deserved street cred 🏅)

Regards,

[JDS1955]

Thank you for these suggestions.  I will be trying them out over the next few days. 

JDS1955

[Garp_senchau]

@JDS1955,

You're very welcome! I hope the suggestions help out. Have you had a chance to try them yet? 

Is the issue all sorted out, or is there anything else I can assist you with? 💬

Take care and have a good day. 

Problem solved? 🎉 Awesome! Mark this as the Accepted Solution to help the next person find their way faster. 🧭 And if it was helpful, click 'yes'—you’ll make someone’s search journey that much easier (and give this reply some well-deserved street cred 🏅)

Regards,