Officejet 7720 not responding

[Zann5]

My new Officejet Pro 7720 (wireless connection) is not responding to either windows laptop or Mac.  To get stuff printed I have to switch off the printer,  wait  and then restart.   After it has started again it is perfect, until the next day when it has to be restarted again.  Any solutions please?

[Jay_G24]

Hi @Zann5

Welcome to the HP Support Community. I'd be happy to assist you with the  "Printer offline"

Try the suggested steps on your Windows computer-

 Use HP Print and Scan Doctor to check connectivity

Download a special version of HP Print and Scan Doctor specifically created to help with printer offline conditions.

1. Download HP Print and Scan Doctor.

2. Run HPPSdr.exe from the download location on your computer.

3. Once HP Print and Scan Doctor opens, click Start, and then select your printer.

   • If your printer in not in the list, turn it off and on, and then click Retry.

   • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.

4. If a screen prompts you to turn on printer updates, click Yes.

5. If a screen prompts you to make your printer the default printer, click Yes.

6. Try to print. If the printer remains offline, continue to the next step.

Try the steps in the document to resolve the issue-https://support.hp.com/in-en/document/c0424908

On your mac -Printing with Apple AirPrint

Hope this helps! Keep me posted. 

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