Officejet 8500a Carriage Jam Issue

[Fargo1]

I have an error message on my Officejet 8500a that says "Open the print-carriage door, clear the jam, and then touch OK to continue." I have tried every troubleshooting step I can find online, watched youtube videos on the issue and nothing seems to work. What do I do now?

Thank you! 

[KrazyToad]

@Fargo1

Welcome to HP Support Community

I would like to help

Please follow the instructions in this Link: https://support.hp.com/in-en/document/c02142414 and let me know if the issue persists

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[Fargo1]

Hello KrazyToad, 

Thank you for your assistance. I have completed all of these steps at least twice (except for Step 5 "Service the Printer) to no avail. The error message persists. What do I do now?

[KrazyToad]

If the issue persists after performing all the troubleshooting steps, please contact HP Support in your region for service options

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 

Thank you