Officejet 8600 Windows 11 PC won't print color on Microsoft Word and Excel

[Trample]

Officejet 8600 using Windows 11 PC won't print color on Microsoft Word and Excel, prints Grayscale only. It is not shared, not wifi printer

Color prints perfectly with other programs.

I went to printing preferences, no option for color.

Also did update of printer drivers

Also updated Microsoft software

Also made sure print all in black is not enabled

Also  ctrl P and made sure color is in the pull down menu

also turned both PC and printer off, unplugged, plugged back in again

Also made sure printing defaults are correct

Also tried to change the default printer and re-assign default to this printer.

Also, printed test page

Also made sure I have plenty of toner

Also I ran a clean up function

The only conclusion I can make is a software conflict with HP and MS

also already uninstalled and reinstalled software as per below

Any other ideas?  getting enervated

[Sneha_01 · Accepted solution]

HI @Trample,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Given the thorough troubleshooting steps you've already taken for your OfficeJet 8600, it's clear that the issue is particularly related to printing color from Microsoft Word and Excel. Since other programs can print in color without issues, the problem likely lies in the software or settings specific to Word and Excel. Here are additional steps to address the issue:

Additional Troubleshooting Steps

1. Check Printer Preferences in Microsoft Office

• Open the document in Microsoft Word or Excel.
• Go to File > Print (or press Ctrl + P).
• Click on Printer Properties or Preferences. Look for any settings related to color. Ensure that Color is selected, and not Grayscale or Black & White.
• Sometimes, the color settings are in the Advanced tab of the printer properties. Check there to ensure that color printing is enabled.

2. Reset Printer Preferences:

• Go to Control Panel > Devices and Printers.
• Right-click on the OfficeJet 8600 and select Printing Preferences.
• Check the color settings here, and if you find an option to restore default settings, use it.

3. Check Document Settings

• In Word or Excel, go to File > Options > Advanced.
• Scroll down to the Print section and ensure that Print in color is selected.:
• Sometimes, color settings are document-specific. Ensure the document itself is set up to print in color.

4. Update or Repair Microsoft Office

• Ensure that your Microsoft Office suite is up-to-date. Go to File > Account > Update Options > Update Now.
• Go to Control Panel > Programs and Features.
• Find Microsoft Office, right-click, and select Change.
• Choose the Repair option and follow the prompts.

5. Test with Different Files

• Try printing different files, including new ones created from scratch, to see if the issue persists across all documents or just specific ones.
• Test printing from other file types, such as PDFs, to see if the issue is isolated to Word and Excel.

6. Check for Software Conflicts

• Sometimes, security software can interfere with printing functions. Temporarily disable antivirus or firewall software to see if it resolves the issue.
• Check if any third-party printer management software or plugins could be causing conflicts.

7. Reinstall Printer Drivers:

• Remove the printer from Devices and Printers and uninstall the printer driver software from Control Panel > Programs and Features.
• Restart your computer.
• Reinstall the latest printer drivers from the HP website.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[Trample]

What worked was again uninstalling and reinstalling the HP software.

For now it's fixed

[Sneha_01]

Hi @Trample,

Thank you so much for your response. I am glad the issue is resolved.

Is there anything else that I can help you with today?

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.Take care and have a great day ahead!

Rachel571 

HP Support