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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎03-08-2023 09:01 PM

HP Recommended
Operating System: Other

I have an Officejet Pro 8610 printer.  I installed new HP color cartridges Cyan & Magenta and received message that 2 cartridges are damaged, Cyan & Magenta. Opened printer door to remove cartridges and carriage is stuck to the right and message "cover to door must be closed to print".  I unplugged, re-plugged in and re-started printer and problem persists.  How do I get the cartridge to move to the left so I can remove the new "damaged" ink cartridges to get my money back?  I cannot get to the touchscreen main menu because these error messages won't go away.  I'm ready to take a sledge hammer to this printer!

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1 REPLY 1

‎03-08-2023 09:15 PM

HP Recommended

Never mind, I figured it out myself.  I pulled on the large white band behind the roller bar & carriage and the carriage moved to the left so I could remove the new cartridges.  I will return the ink cartridges to Staples and never buy an HP printer again!

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