Officejet 8610 offline but connected

[AllanP]

I have responded before, but seems my post is no longer here. I have followed all the suggestions without success. I have restored my laptop to a time when the printer was working using Acronis True Image and still doesn't work; getting the "Printer is off line" message. I do have a new developemant however. Before when it din't print i would delete the print order. I have now discovered that after getting the "Printer is off line" message and not deleting the print command, that if I reboot the laptop the printer will come to life and print out the print order left on. That to me is weird. 

[sabretooth04]

Please provide the following relevant information so someone can help including:

Full Printer Model Number –  done

Operating System of computer -  

Detailed Problem Description listing all network devices (routers, extenders, switches)-

Connection Method - USB, Hardwired LAN, Wireless, Wireless Direct? –

Is this a Dual Band Printer that supports both the 2.4G and 5G SSID bands? -

Make and model number of modem and router(s)? -

Error messages - on printer screen and/or computer, any blinking light patterns? –

Is the printer plugged directly into the wall outlet?  Do not use any UPS, power strip or surge protector.  Yes this WILL cause the printer to drop offline and print strangely.

Do you think the printer is going to sleep and can’t wake up? -

If wireless, when the problem occurs, what is the status of Blue Wireless light on the printer, on, off or blinking? –

Power off printer and router.  Power on router and wait 3 mins, power on printer.  Does it connect to the router now?  Do you have a valid IP address?

[AllanP]

Full Printer Model Number – A7F64A

Operating System of computer - Windows 10 Home

Detailed Problem Description listing all network devices (routers, extenders, switches)-
Reports Printer off line but isn't. Prints on reboot. re installed but wouldn't install network so restored previous image by Acronis TI to where the printer was working, but same results off line.
Router is an ASUS RT-AC66U which reboots every night.

Connection Method - USB, Hardwired LAN, Wireless, Wireless Direct? – Wireless

Is this a Dual Band Printer that supports both the 2.4G and 5G SSID bands? - Not sure

Make and model number of modem and router(s)? - ASUS RT-AC66U

Error messages - on printer screen and/or computer, any blinking light patterns? – No and blue wifi light is steady. I can communicate with the printer.

Is the printer plugged directly into the wall outlet? Do not use any UPS, power strip or surge protector. Yes this WILL cause the printer to drop offline and print strangely. Power strip.

Do you think the printer is going to sleep and can’t wake up? - No because I can go to 192.168.1.205 to access it.

If wireless, when the problem occurs, what is the status of Blue Wireless light on the printer, on, off or blinking? – On and steady

Power off printer and router.  Power on router and wait 3 mins, power on printer.  Does it connect to the router now?  Do you have a valid IP address? Done that and yes

[AllanP]

I have just been able to print from my PC. The reason I couldn't before is I have a problem there also and am waiting for a motherboard, but I was able to boot (took forever) and print from both Windows and a USB loaded Linux. So it appears the problem stems somewhere from my laptop; so have no idea what to do there.

[sabretooth04]

These settings are for setting up your wireless or wired printers to:

* Stay connected to your router
* Fix printer ‘offline’ status
* Wake from sleep mode
* Speed up wireless printing

While DHCP is convenient, devices such as printers (wired and wireless) should always be assigned a static (fixed) IP address manually to avoid conflicts on your wireless network and MUST be outside the DHCP address range of the router. This is because printers are the only external devices that do not have the ability to automatically interrupt the router for a new DHCP address once the least time expires.  Again, do not have the printers static IP within the DHCP range of the router as this is against Networking 101 rules and will confuse the router.  Make things simple – In the router, set starting DHCP address range 192.168.1.100 (or 192.168.0.100). Ending DHCP address range 192.168.1.150 (or 192.168.0.150).  Set Printer Static IP to 192.168.1.10 (or 192.168.0.10). 

After setting the static IP, the computer(s) must be updated under Printer Properties/Ports to show a Standard TCP/IP port with the printers’ new static IP address.

1. Set a static IP in the printer outside the DHCP range of the router (check your manual).  This Static IP is important as DHCP IP addresses will change upon different power up sequences of your devices.  You always want your printer to come up with the same IP address all the time.  See how to do this here:

http://www.watchingthenet.com/linksys-tip-assign-static-ip-address-to-printer-while-using-dhcp-on-yo...

This is for Linksys routers but can be used for all routers. Verify your DHCP range and change this first if needed.  Then after setting the static IP in the printer, the computer(s) must be updated under Printer Properties/Ports to show a Standard TCP/IP port with the printers IP address. 

To see why this problem exists and how to fix it, watch this video here for Windows.   Scroll down for MAC information.

https://www.youtube.com/watch?v=ZEqvUKxWmq4

How to set a Standard TCP/IP port.  This is important.

a).  Click Start/Devices and Printers. Right click on your Printer.  Select Printer Properties.  Select the Ports tab at the top.

b).  Select Add Port. Select Standard TCP/IP Port.  Select New Port.

c).  Follow the Add Port Wizard. Under Printer Name or IP Address, input the Static IP address you just set from the above information.  Example:  168.1.15.  The IP address will be copied under Port Name.  This is OK to leave this alone or you can put in your Printer Model.

d).  Select Next and Finish the Wizard.

If you create a TCP/IP port without a static IP above, you may lose your TCP/IP connection and have the same issue. This is because your network has powered up differently giving you a different DHCP address to the printer that does not match the TCP/IP address above.  This could occur at anytime just like the video shows.

For MAC PCs perform the above Static IP setting in the router and then watch here on how to perform your IP setting for MAC computers.

https://www.youtube.com/watch?v=A5tNFjEBDOw

By performing the above, the printers Embedded Web Server (EWS) will now work all the time by going to your Printers Static IP address in your browser. 

2.  Wireless connection only, turn off the Wired LAN in the printer.

a).  Login to your printers EWS from a web browser using your Static IP in the address bar.

b).  Go to the menu item Network at the top.

c).  On the side menu expand WIRED network settings.

d).  Click on advanced.

e).  Set the Network Interface to off.

 3.  Verify in the printer that 'Auto Off/Sleep/Energy Saving Mode' is disabled and/or the System Mode Time Out is set to zero (0) if your printer supports this. Use the Embedded Web Server (EWS), if this is a HP printer, by going to the printers IP address in your browsers address bar, click Settings Tab/Auto Off, or use the Printer Assistant, Printer Home Page (EWS). Also check your Printer Properties. This feature is automatically disabled when the printer is connected to a computer or mobile device, a network, or a fax line (if supported).  However, you may not find this setting.

4.  If the printer supports and has IPv6 enabled, disable IPv6 in the printer.

5.  Make sure printer is plugged directly into a wall outlet and not into a UPS, power strip or surge protector. This may cause the printer to intermittently drop offline and disconnect.

6.  Make sure your printer and router are at least 5 feet apart from each other.

7.  Check your printers web site for your printer to see if there is a Firmware Upgrade that affects the wireless operation. If yes, update the firmware via USB cable only.  Never wireless.

Additional steps to be taken if you continue to have the problem (if they are posted)…

[AllanP]

So my router is set at start 192.168.1.2 and ends 192.168.1.254.

My printer is set to 192.168.1.205.

So where do I start? Do I lower the ending address and or raise the Printer address?

[sabretooth04]

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@AllanPwrote:

So my router is set at start 192.168.1.2 and ends 192.168.1.254.

My printer is set to 192.168.1.205.

So where do I start? Do I lower the ending address and or raise the Printer address?

---

The above means you have no DHCP address space in the router at all.  Your IP is within the DHCP window and it should not be.

Access your router like the video shows and change your starting and ending DHCP address to 192.168.1.100 thru 192.168.1.150.

Just set your static IP in the printer to 192.168.1.10 (outside the DHCP window).  LIke the above says...

Now continue...

[AllanP]

I realize now that I manually configured printer to 192.168.1.205 when I got the printer, so not DHCP. I see now the error with the config and I have lowered the router to a .99 ending. All works OK except the printer still hasn't changed from reporting "off line" on a print job.

What I do find very significant is that the print job will execute on or during the restart on  rebooting, prividing of course that I leave the print job showing in the task bar.

This is where I'm thinking it's something to do with a Dell firmware update. Considering that on restoring to a time when the printer was working perfectly; it does the same thing "off line".

I don't suppose there is any point in trying the printer on DHCP auto?

[sabretooth04]

Please post a screen shot of your TCP/IP settings to show the IP.

Fully de-install and remove the printer and all its software.  Use this program here:

http://www.iobit.com/en/advanceduninstaller.php

When shown use Powerful Scan at the end and delete all registry entries shown for the printer.

Now go back and reinstall the Full Featured Software and Drivers from the HP web site.

[AllanP]

I would, but I already did that and then the HP software failed on installing network. That's why I had to go through the restoring to a previous image; to where it did work, but doesn't and still says off line.

Like I said in my previous post the significance of the print job executing on restarting OS.