Officejet 8740 LCD Screen All White

[elnicol86]

Up until late last week, my Officejet 8740 has worked pretty good. Then all of a sudden, the LCD screen went completely white and tapping it did nothing. I unplugged it to power cycle it, and it came on briefly, but then went white again. Left it unplugged all weekend, and when I plugged it back in, it came on for maybe a minute. I tried to see how much ink was left, and then it went all white again. Tried just shutting it off and waiting a minute, but no luck. When I go from a computer, it says the printer is offline, but it should be on. It's just that LCD screen makes it look like it's off. 

Any ideas?  

[Irfan_06]

Hi @elnicol86,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I understand you're experiencing an issue with your printer that is not booting up.

I apologize for any inconvenience this may have caused, I'm here to help you today.

I've sent you a private message with the instructions to perform a factory reset on your printer.

In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support