Officejet J3680 will not install software to Windows 10

[rgslondon]

The Full software for the J3680 will not install on my new (6months) Acer Windows 10 PC. I do not have the error codes but when undoing the install process it keeps on referring to Windows 8 and I made sure the software I selected was supposed to be for Windows 10. I have went through the complete process, including all the trouble shooting processes, and still it will not install. 3 hrs of this and I am not impressed. This same machine and software worked fine on my Windows 7 PC.

[RnRMusicMan · Accepted solution]

Hi @rgslondon, 

Thank you for joining the HP Forums! 

I understand that your HP Officejet J3680 software will not install on Windows 10. And, I am happy to look into this for you! 

Please try the steps in this guide, 'Device Setup Failed' or 'Unknown Device' Message Displays During USB Installation (Windows).

If this helps, please consider clicking on 'accept as solution.' And, please click on the thumbs up icon. Both icons are below this post.

Hope this helps! 🙂

[rgslondon]

Thank you for the solution. My Printer is now up and running the Full software. I would like to add just incase others try this solution, in the insructions it does not state wether the printer should by plugged into a power source or not. My first attempt I had it plugged in because I thought that it likely would not work without power. That was when I had issues. On my second attempt I left it unplugged from the power source (wall outlet) and went through the installation without a problem. This was not stated in the instructions but this is what worked for me. Hope this helps.