Officejet Pro 6978 printing pink

[bsgarrison]

My Officejet 6970 is printing every color document with a pink tint.  This is the case whetehr oprinting a document from a computer or copying a document from the flatbed.  I have installed new cartridges and installed the most recent driver.  I have also done a hard reset of the printer, but the issue remains.  I bought the printer new 18 months ago.

[The_Fossette]

@bsgarrison,

Welcome to the HP Forums!

Thank you for posting your query on this forum, it's a great place to find answers.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you follow the below steps and check if it helps.

1.With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

2.Remove USB cable, if present.

3.Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

4.Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.

5.Turn on the printer and wait till warm-up period finishes and the printer is idle.

If you continue facing the issue, as you have mentioned that you are facing issue with the copy quality as well, I recommend you follow the steps in below article and check if it helps.

https://support.hp.com/in-en/product/hp-officejet-pro-6970-all-in-one-printer-series/8289585/documen...

HP Customer Support - Software and Driver Downloads 

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!