Officejet Pro 8035e printer flashing code B87668C2. What does this mean and what action do I take?

[mav70]

Need help diagnosing and/or clearing error code B87668C2.  Prints yesterday were choppy and eventually just spitting out blank pages.  Attempted a print head cleaning from the menu today and got this error code.

[A_Gayathri]

Hi @mav70,

Welcome to the HP support community.

I understand that you are getting the error message B87668C2. I'd like to help!

Try the below suggestions-

Reset the product

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove the USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till the warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating the printer firmware.

If the issue persists, I'd suggest you contact HP in your region regarding the service options for your printer

Hope this helps! Keep me posted. 

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