Officejet Pro 8600 Printhead stuck on the right

[SollyJ]

The printhead will not move from the right side. Due to its position I can't get to the release mechanism. I'm pretty sure the issue is caused because one or more of the cartridges has come loose and  is preventing it from moving.

Is there a way to get to it?

Thanks

Solly

[Sneha_01]

Hi @SollyJ,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If the printhead of your HP Officejet Pro 8600 is stuck on the right side and you suspect that a loose cartridge is causing the issue, here are some steps you can try to resolve the problem:

1. Power Cycle the Printer

• Use the power button to turn off the printer.
• Disconnect the power cord from the back of the printer and the wall outlet.
• Leave the printer unplugged for about 60 seconds.
• Reconnect the power cord to the wall outlet and the back of the printer.
• Turn the printer back on and see if the printhead moves to the center.

2. Manually Move the Printhead

If the printhead is still stuck, you can try to gently move it manually::

• Make sure the printer is turned off and unplugged from the power source.
• Open the top cover to access the printhead and cartridges.
• Look for the printhead on the right side.
• Carefully and gently try to move the printhead to the center. Do not force it if it resists.

3. Check for Obstructions

While the printer is off and the printhead is manually moved, check for any obstructions:

• Check if any cartridge is loose or out of place.
• If you can access the cartridges, remove and reinsert them properly.

4. Clean the Printhead Path

Sometimes debris or dried ink can obstruct the printhead movement:r:

• Ensure the printer is turned off and unplugged.
• Open the top cover to access the printhead.
• Use a lint-free cloth and distilled water to clean the path where the printhead moves.

5. Reset the Printer

Perform a semi-full reset:

• Disconnect the power cord from the printer while it is turned on.
• Wait for about 30 seconds.
• Reconnect the power cord to the printer and turn it on.

6. Service Mode Reset

• Ensure the printer is turned off.
• Press and hold the "Cancel" button and the "Power" button simultaneously for a few seconds.
• Release the buttons and turn on the printer.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support