Officejet Pro 8600 Won't Print

[Brand_645]

I've run into this problem periodically, the printer will just stop and won't work for a few days and then will mysteriously start up again.  I have tried turning off and on, unplugging, turning off the print spooler and restarting it (which in the past has sometimes worked).  The network connection is fine, I am connected to the same wifi on both my laptop and on the printer.  I have new ink cartridges in it from about a week ago and it was printing previously with them in there.  Today it just stops.  It won't print a test page, it just says "Error - Printing" on the status.  The troubleshooter cannot find anything wrong.  There are no other error messages on the laptop or on the printer itself.  I've tried printing a Word document and some labels from MSAccess.  When I get to the printer page in the software, it shows the printer with a green icon dot and it says "Ready."  But you click print and nothing.  It just seems stuck.  Any advice on other things to check would be appreciated.

[Brand_645]

I was continuing to work on this today and discovered that if I email my documents to the printer's address, they print fine, but I just can't control the copies I need.  However, that feature does work.  Otherwise, it continues to behave the same.

[TEJ1602 · Accepted solution]

@Brand_645, Welcome to HP Support Community!

Add the printer using TCP/IP address-

1.  Select “Start” and type “printers” in the search box. 

2.  Choose “Printers & scanners“. 

3.   elect “Add a printer or scanner“. 

4.  Wait for the “The printer that I want isn’t listed” option to appear, then select it. 

5.   Select “Add a printer using a TCP/IP address or hostname”, then select “Next“. 

6.   select “TCP/IP Device” in the “Device type” list. 

7.  Type the hostname or the IP address of the printer. Select “Next“. To find the IP address of the printer, touch the Wi-Fi icon on the printer's control panel.  

8.  Windows should find the printer if the printer is on and configured correctly. You may have to specify more information. If prompted, select the type of network adapter installed in the printer in the “Device Type” drop-down list. You can also click “Custom” to specify custom settings for the network printer. Select “Next“.

Try printing.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Brand_645]

THANK YOU!  That worked.  I'll keep this in case in happens again, but I'm back to printing.  I appreciate it!