Officejet Pro 8600 e-All-in-One Printer - N911a replaced ink - printer error

[LcB11]

I ran out of ink and earlier today replaced all four cartridges. Printer screen keeps reading a message about an error. Computer OS is Sequoia 15.3. Took out the cartridges and cleaned out the ink well or whatever it's called. Still an error. I turned it off for a minute then restarted. Same message. I went to the printer settings on my laptop and clicked the link to my printer, and everything is showing connected but the status is "Device Needs Attention". Virtual Assistant is no help since the printer is out of warranty.

[Max3Aj]

Hi @LcB11, Welcome to the HP Support Community!

Thanks for reaching out! 

Here are some troubleshooting steps to resolve the error on your HP Officejet Pro 8600 e-All-in-One Printer (N911a) after replacing all four cartridges:

Check the Error Message

If your printer screen displays a specific error code or message, note it down. This can help pinpoint the exact issue.

Verify the Cartridges

• Ensure you are using genuine HP ink cartridges for the Officejet Pro 8600. Non-HP or third-party cartridges can cause errors.
• Confirm that all four cartridges are properly clicked into place.
• Check for any protective tape on the cartridges that may still be covering the ink nozzles.

Clean the Printhead Contacts

Since you already cleaned the cartridge area, try this next:

1. Turn off the printer and unplug it from the power source.
2. Remove the cartridges.
3. Take a lint-free cloth slightly dampened with distilled water and gently clean the electrical contacts on the printhead (inside the printer).
4. Let it dry for a minute, then reinsert the cartridges.
5. Power the printer back on.

Reset the Printer

Perform a hard reset:

1. Turn off the printer and unplug the power cord from the wall outlet.
2. Wait 3-5 minutes.
3. Plug the printer back in and turn it on.
4. Check if the error clears.

Check for Paper Jams & Internal Issues

• Open the printer and check for any small paper fragments or dust buildup.
• Remove and reinsert the printhead (if possible, depending on your model).

Update Printer Firmware

• If your printer is connected to Wi-Fi, go to Setup > Printer Maintenance > Update the Printer.
• If not, check HP's website for firmware updates.

Try a Semi-Full Reset (Last Resort)

This resets the printer to factory settings:

1. Turn off the printer.
2. Press and hold the bottom-left and bottom-right corners of the touchscreen while turning the printer back on.
3. Follow on-screen prompts to complete the reset.

We're thrilled to have the opportunity to assist you and provide a solution. We hope our assistance has been helpful!

Take care, and have an amazing day!

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Kudos/Thumbs Up" to give us a helpful vote - your feedback keeps us going!

Regards,

Max3Aj