Officejet Pro 8600 gives PRINTER FAILURE message.

[Oahuken]

The Printer is giving:

X  Printer Failure

There is a problem with the printer or ink system.

Turn the printer off, then on

If you continue to get this message contact HP.

So now I am contacting HP for help.

[Garp_senchau]

@Oahuken, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Restart the Printer and Computer

• Turn off the printer. Unplug the power cord from the printer and the wall outlet.
• Wait for at least 60 seconds. Plug the power cord back in and turn on the printer.

Run HP Print and Scan Doctor:

• Download and run the HP Print and Scan Doctor tool. Follow the prompts to diagnose and fix common printing issues.

Update Printer Firmware

• Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

Also, you may refer the following guides:

Printer error

Printer isn't available

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

If my response helped you or made things easier, I’d truly appreciate it if you could mark it as an Accepted Solution! ✅ This not only helps others find the right fix faster but also spreads the support. 💙 And if you found my reply helpful, tapping "Yes" on "Was this reply helpful?" means the world- it ensures more people get the solution they need! 🌟 Your small action can make a big impact! 💪😊

Regards,

[Oahuken]

It still says PRINTER FAILURE.

I downloaded the Printer Doctor from the link below. Installed and ran it (Looked just like the one from the original CD I still have.)

It recognized the printer just fine. Message says PRINTER FAILURE on the printer.
Sorry Garp,
I am getting no satisfaction.

PS. Removal of the Ink Cartridges, check for connection cleanliness, and replacement, did not change the status.

The Printer Doctor program shows it can detect ink levels in the cartridges, all are adequate.

I apologize for putting off my reply to your timely response.

What to do? Ken Meibos, Tomball Texas.

[Oahuken]

[Garp_senchau]

Hey thank you for your response

I sincerely apologize for the delay in my response, and I appreciate your patience as we work to resolve this issue. I understand how frustrating it can be when you're getting no satisfaction from the troubleshooting steps.

Please try the following steps and let me know if they help resolve the "PRINTER FAILURE" message:

Reset the printer

Reset the printer to recover from printer errors or failures.

Press the power button to turn off the printer. If the printer does not turn off, disconnect the power cord from the printer.

Unplug the power cord from the power source.

Wait 60 seconds.

Connect the power cord directly to a wall outlet and to the printer.

Turn on the printer to complete the reset.

For further troubleshooting steps refer this guide: HP Printers - An 'Ink System Failure,' 'System Supply Problem' or 'Supply System Problem' Error Disp...

Take care, and I hope you have an amazing day ahead! 😊

Problem solved? 🎉 That’s fantastic! If you could mark this as the Accepted Solution, it would help others find their way here faster. And if you found this helpful, a simple ‘yes’ would mean a lot – it makes my day and gives this reply a little street cred! 🏅

Regards,