Officejet Pro 8600 will not print with new CYAN ink cartridge

[Simms1]

I replaced my 951 ink cartridges today and they are all HP manufactured.  Nonetheless, my HP Officejet Pro 8600 will not print, with an error message stating that the CYAN cartridge (which again, is new) must be replaced.  

[Jeet_singh]

@Simms1,

Thank you for posting your query on HP Community,

Let's try these steps here: 

Perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector. 

Remove all the ink cartridges and then try to perform a hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test page and check if it works.

You may also try to update the printer firmware - HP Printers - Updating or Upgrading Printer Firmware

Alternatively, you may try to follow the steps suggested in this support document for - An 'Incompatible' or 'Ink Cartridges Missing' Error Message Displays

Hope this helps! Keep me posted. 

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