Officejet Pro 8610 Ink Carriage not moving during intial set-up

[GeorgeAP]

Went to setup the new printer - my wife had opened the box earlier to look at it and managed to misplace the C, M and Y "SETUP" cartridges (but not the K...)

She went out and bought regular cartridges (HP Original), which we tried, and got the "Use SETUP Cartridges that came with your printer" error. (What?!)

But now the Ink Carriage will not slide over for us to remove the regular cartridges as she looks for the Setup ones. It is fully to the right inside the machine.

All that happens is the Printer turns on, the screen goes to the HP "loading" anim, then straight to the "Use SETUP Cartridges" screen. Opening the door to access that area (which should trigger the ink carriage to slide over, correct?) I get a "Door Open - The cover or door must be closed to print. Check that it is completely closed." error. I close the door, and just get the "Use SETUP Cartidges" error again.

I read some posts here about pressing the Return Arrow four times to get to the Support Menu, and tried a few of their suggestions to change the System Configuration Menu/Trade at OOBE (tried both "Disabled" and "Enabled" settings, along with other settings' combinations), or the three options in the Resets Menu (all three of which only make me re-enter my Language and Country preferences, then jump straight to the "SETUP Cartidges" error) and even the "reset the printer by unplugging while it's on and plugging directly into the wall" suggestion. Also tried holding the power button while plugging it in, and I get a light above the USB port turning on, making me suspect that there may be a way to boot from a USB key?

But no matter what I've tried, the Ink Carriage remains fully to the right insed the printer.

How do I do a complete hard re-boot of the machine to return it to factory settings? Or something else to regain control over the Ink Carriage?

Thanks.

[Dvortex]

Hello, @GeorgeAP – Greetings!
 

Thanks for reaching out! I’d like to be of your assistance 🙂

Going through your post, I see that the ink carriage is not moving for you to replace the cartridges. Try the following steps to try and force the cartridge to move.
 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle.
• Now, check whether the carriage is moving. If not, try to use little force and try to move the carriage after unplugging the printer.

If the issue persists, then I’d suggest you contact the HP phone support to get the printer service options.
 

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

I hope that answers your concern adequately. Let me know!

Good luck 🙂
 

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[GeorgeAP]

No luck following your suggestion. Have submitted to Support, but says coverage already expired? We just started to try and use this! Have put in a "Dispute this" to see if get anywhere. But seriously - did this get bricked before we even got to use it?

Surely is a way to reset it physically, like a reset button or paperclip hole or boot up from USB (which I suspect given the illuminated USB port if i press/hold the start button while plugging the pwer cord in.

Thanks.

[Dvortex]

Hello, @GeorgeAP

There are certainly ways to reset the machine, none of which are applicable to your printer. 

Here the carriage is physically stuck in the printer and is not moving. Resetting the printer will only help to resolve the software related issues. If you would still prefer to perform a reset, I'd be happy to send you the instructions. 

I am sending you a private message with the steps. Please check the mailbox icon at the top right corner of your screen to access your inbox.

Let me know if that helps!

Cheers 🙂

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!