Officejet Pro 8610 unable to connect: MAC address filtering problem

[KMCheeChee]

I had my internet provider out and they upgraded my package.  After that my printer no longer was able to connect to the internet.  I ran a report that states MAC Address filtering my be enabled on your wireless router.   Mind you my printer can see my network but still fails?   I called my internet provider and they said they had no MAC filtering on and recommended I call HP.   I have looked and looked for a number to call and can't find one anywhere.  So I ran through the vitrula help, (which was no help), downloaded the HP diagnosis (which didn't help because I couldn't connect wirelessly, only through a wired connection, which worked fine.) , and now I am hoping I can find someone here that can help me fix my issue here.  

Review:

Printer see's wireless internet

Printer report says MAC address filtering may be enabled

Report summery:

Wirless on:   PASS

Wireless Working:  Pass

Connected: Not run

Network Name Found: PASS

Other network detected matching your network name:  NO

Printer Settings Consistent with Wireless Router Setting:  PASS

No Filtering:  FAIL

Channel:   NotRun

Secturity:  Pass

Help Please.   We are trying to get school done and this is making all things difficult.

[KMCheeChee]

I forgot to mention that we have been using this for  years without a problem.

[TEJ1602]

@KMCheeChee, Welcome to HP Support Community!

I appreciate your efforts in trying to resolve the issue, I'd further recommend you follow the troubleshooting guide to resolve the issue. Here it is- Troubleshooting | Wireless Printing Center 

Additionally, Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

Hope this helps! Keep me posted. 

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