Officejet Pro 8610 won't install on Windows 10 1903

[AllanPlu]

No!  The problem was not solved with Win10 update 1903!   That's the update that broke the printer/scanning software.  I  have long since applied subsequent updates to Win 10 (currently at 1909) and still have the same problem where I can't use the scanner on my Officejet Pro 8610.   Like everyone else the problem started after upgrade to Win 10 1903.

However, installing and  using "HP Scan and Capture" app allows me to scan wirelessly but the software is not nearly as sophisticated, lacking the features of the original printer and scanner application that comes with the printer or that can be downloaded from HP.   The HP Scan and Capture app doesn't ask me if I want to scan double-sided documents.   Thus only the odd numbered pages get scanned.  I have the same problem with another printer/scanner app called "HP Smart".   Same lack of sophistication and features.

[AllanPlu]

I was on the phone with tech support last night.  They acknowledged that the Windows update caused the problem.   For reasons the tech didn't understand, the windows operating system won't allow the scanner drivers to be installed.   He went through a lot of steps deleting drivers and then reinstalling drivers which resolved the problem.  Don't ask me to repeat the steps.   He worked too fast for me to document every single step.      I am finally able to use the HP 8610 software and able to access the scanner.

However, I had this problem with two Windows PCs.   He fixed it on my HP Elite desktop and also tried to fix it on my Dell Inspiron PC but was unsuccessful with the Dell.   There was nothing further he could do for me with the Dell.   So it is fixable on some PCs but not all