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‎05-21-2025 06:38 AM

HP Recommended
Product: HP Pavilion 590-p0107c
Operating System: Microsoft Windows 10 (64-bit)

Inserted new (but expired) magenta 951 cartridge.  Now printer failure message "there is a problem with the printer or ink system"  did the on/off crap numerous times.  Bought a new unexpired magenta 951 cartridge .  Printer recognized new cartridge but still showed a red "x" over the icon in the printer ink level window.  Pulled the printhead, removed all cartridges, cleaned [printhead, reinstalled, replaced cartridges.  Same **bleep** message.

 

Can anyone help?

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1 REPLY 1

‎05-23-2025 02:22 AM

HP Recommended

@picante2025, Welcome to HP Support Community. 

 

Thank you for posting your query, I will be glad to help you. 
We see you are facing a frustrating issue on the HP OfficeJet Pro 8615 where the printer fails with a “Problem with the printer or ink system” error, even after swapping ink cartridges and cleaning the printhead.

Here's a thorough step-by-step fix guide:

 

Double-check the cartridges

  • Use only genuine HP 950/951 cartridges. Even if a cartridge is new and unexpired, third-party or refilled ones often cause this issue.
  • Check for protective tape still on the new cartridge.
  • Clean the electrical contacts (gold dots) on both the cartridge and printhead with a lint-free cloth slightly dampened with distilled water.

 

Inspect the printhead again

You've cleaned it once, but check:

  • The seating of the printhead, make sure it's clicked in securely.
  • No ink clogs or burnt contacts.
  • Gently dab the nozzle area on a paper towel, you should see all four color strips.

 

Update or reinstall the firmware

Sometimes a firmware bug causes this message:

Download latest firmware from HP Officejet Pro 8615 e-All-in-One Printer Software and Driver Downloads | HP® Support

 

I hope this helps. 

 

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

 

Max3Aj

HP Support 

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