Officejet Pro 8620 problem with printer or ink system

[Argus1988]

I have an OfficeJet Pro 8620  which is 3 years out of warranty. It is showing the error message " There is a problem with the printer or ink system. Turn printer off, then on. If problem persists, contact HP. " Pressing ?, gives a second screen, saying "Solution 1: Reset the product". I have tried this. "Solution 2: Contact HP support. Write down the error code provided in the message, and then contact HP support". There is no error code.  I have checked that the print cartridges are not leaking, and removed and reseated the print cartridge. So far as I can tell, I cannot access HP support for an out of warranty printer without payment. It worth spending money on this printer, or should I just replace it?

[KrazyToad · Accepted solution]

@Argus1988

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

I have gone through your Post and I would like to help

I request you to patiently follow all the instructions in this Link: https://support.hp.com/us-en/product/hp-officejet-pro-8620-e-all-in-one-printer-series/5367611/docum... and that might resolve the issue

Keep me posted how it goes

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[JessikaV]

Hello,

Reset the printer

Reset the printer to recover from printer errors or failures.

1. If your printer has a rechargeable battery, remove it.

2. With the printer turned on, disconnect the power cord from the printer.

3. Unplug the power cord from the power source.

4. Wait 60 seconds.

5. Reconnect the power cord to a wall outlet and to the printer.

   NOTE: HP recommends plugging the printer directly into a wall outlet.

6. Turn on the printer to complete the reset.

JessikaV
HP Support Community Administrator