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‎10-14-2015 09:43 AM

HP Recommended

I tried installing my printer again.  Downloads complete but when it gets to attaching the usb the screen stops and doesn't give further installation directions. 

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‎10-14-2015 02:36 PM

HP Recommended

What does the screen look like, Can you attact a screen shot?

 

 

JonW

I work for HP
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‎10-14-2015 06:19 PM - last edited on ‎04-21-2016 09:58 AM by HP Administrator

HP Recommended

Hi,

The detailed description of troubleshooting steps has been given in below link. Click on the windows 7 link and follow the steps.

http://support.hp.com/us-en/document/c02266743

 

Also can use PSDR to fix the issue


Please Download and run the Printer doctor tool to find and fix your problem

http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e016-1&h_keyword=dg-PDU

Happy Printing

Click on the "Thumbs up"button on the bottom to say "Thanks"

Please mark the post that solves your problem as "Accepted Solution"
(Although I am employed by HP, I am speaking for myself and not for HP)

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‎10-16-2015 03:37 AM

HP Recommended

Sorry to hear that your printer is still not running as expected.  Have you run the HP Print and Scan Doctor ?

 

 

 

 

 

 

Although I am HP Employee
I am speaking for myself and not for HP.

Please click the Thumbs up icon below if the information is helpful !
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‎05-23-2016 03:54 PM

HP Recommended

I know you posted this some time ago but I bought a new desktop with Windows 10 recently and also unable to scan to PDF.   I had absolutely no problem scanning to pdf on Windows 7.     While answer you received said to go through HP Assistant it makes you go through diagnostic tools for scanning - takes multiple steps.    I was told to download the latest drivers, etc which I did several times.  And the most unbelievable thing is that I actually contacted Windows support and chatted online with someone for over a half hour and he couldn't figure it out.   Told me I would have to get some scanning software.  

 

 I have literally spent hours on this issue and checked out scanning software until I finally FOUND the answer - search for Windows Scan and it pops up instantly - it is a free app.    

 

Installed it in 5 secs and scanned to pdf in 5 seconds.    

 

I am exhausted with this issue and totally blown away what people have been told to.     Adobe Acrobat DC does not scan to pdf - you can convert to pdf with a document already on your computer.   

 

Anyway - just wanted to pass it along.  

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