Officejet Pro 8710 Error message B89FBAE6

[Smvito]

What is error message B89FBAE6

[Sneha_01]

Hi @Smvito 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The error code B89FBAE6 on an HP OfficeJet Pro 8710 typically indicates a problem with the printer's firmware or a hardware issue. Here are some steps you can take to troubleshoot and potentially resolve the issue:

Restart the Printer:

• Turn off the printer, unplug it for about a minute, then plug it back in and turn it on.

Check for Firmware Updates:

• Go to the HP Support website and look for firmware updates for your model. If an update is available, download and install it.

Reset the Printer:

• You can try a factory reset. Check the printer's manual for instructions on how to perform a reset, as this can vary by model.

Clear Any Paper Jams:

• Open the printer and check for any paper jams or obstructions that might be causing the error.

Check Ink Cartridges:

• Ensure that the ink cartridges are properly installed and not empty. If you suspect an issue, try reseating the cartridges or replacing them.

Run the HP Print and Scan Doctor:

• Download and run the HP Print and Scan Doctor.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[Smvito]

It's surprising - and disappointing to me - that no one in HP knows about this error message. I spent a long time chatting with another HP person... who could not resolve the issue. Whenever I turn on the printer, I only get the error message. I get no menu. No opportunity to click the back button, etc. The person I chatted with concluded it's a hardware issue but did not seem to know what hardware... or how or where I could get a replacement.

So frustrating.

[Sneha_01]

Hi @Smvito 

I'm sending out a private message to assist you with the next course of action. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support