Officejet Pro 8740 Custom Printing won't change size using MacPro

[lruppe1]

I can't change the paper size. I need to print 4 x 6 and have tried all avenues. From File - Create Custom, changed on Printer and no matter what I do it will not print on anything but 8 x 11. I use MacPro and have watched the video how to as well. Any suggestions would be greatly appreciated.

[DavidSMP]

@lruppe1,

Thanks for reaching out to the community and a good day to you. I have read the post. I see that you've visited us for the first time and it will be a genuine pleasure to assist you here. Let's figure out things working as a team. Commendable troubleshooting competence and a great approach to the issue. Kudos to you for that.

• Did you check if the paper type is supported by the printer?
• Has it worked before?
• Did a software or OS update cause this to stop working?
• Did you try printing on a different compatible brand of paper?
• Have you tried printing from multiple apps?
• Did you uninstall and reinstall any specific app and check again?
• What are you trying to print? Are they photos?
• Is it a USB or wireless connection?

Please furnish these details for us to assist you correctly.

Product specs link: https://support.hp.com/us-en/product/hp-officejet-pro-8740-all-in-one-printer-series/7902055/documen... refer to the paper handing section to check supported paper sizes.

Thanks and have a blessed week ahead.

[lruppe1]

Hi DavidSMP,

• Did you check if the paper type is supported by the printer? -Yes it is supported I was just trying to print 4x6 size
• Has it worked before? -Never tried to change paper size before
• Did a software or OS update cause this to stop working? -Don't know as never tried changing size before. Software is up to date
• Did you try printing on a different compatible brand of paper?- No the paper I was trying to print on is smaller and thicker but the printer does pull it through the feed once I get the error message and touch ok
• Have you tried printing from multiple apps? - Yes, from my laptop and from the printer itself. I can print normal 8x11 of anything
• Did you uninstall and reinstall any specific app and check again? - No
• What are you trying to print? Are they photos? Trying to print just written words no photos on 4x 6 size paper that will go in a frame listing features of a property
• Is it a USB or wireless connection? -wireless connection

[DavidSMP · Accepted solution]

@lruppe1,

Thanks for the information. Paying attention to detail will make a certain Sherlock Holmes proud. That was a fabulous write-up or summary of what I required. Your untiring efforts and prudence are greatly appreciated.

I have gathered enough information from your response to provide these troubleshooting steps: Please perform these steps patiently.

• Then update the printer’s firmware by following instructions from this link: https://support.hp.com/us-en/document/ish_1776648-1643972-16
• Use a USB cable to update the printer’s firmware connecting it to a computer.

• Run all the latest Mac Os updates and ensure that they are correctly installed.
• Then update the router's firmware also.

Now check if it gets resolved. If it continues, then remove the printer and add it again. follow directions from this link: https://support.hp.com/us-en/product/hp-deskjet-2600-all-in-one-printer-series/12319824/model/167793... (HP Printers - Printer is Offline (Mac)

Perform these steps:

• Step 3: Remove multiple printers from the printer list
• Step 4: Delete the existing print queue and add the printer
• Remember to add it as AirPrint and not as an HP printer.

This link: https://support.hp.com/us-en/product/hp-deskjet-2600-all-in-one-printer-series/12319824/model/167793... ( HP Printers - Print Settings Guide (Mac) gives complete information about your printer settings and should help as well.

Also, try using a different brand of 4 X 6 paper and check if it prints correctly.

Now check if it gets fixed. Good luck and keep me posted about the developments. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue and give the post a Kudos for my efforts to help. Thank you and have a great week ahead. 🙂 

[DavidSMP]

@lruppe1,

I thank you for accepting this as an accepted solution. It has been an absolute privilege to share this platform with you. I hope the product works great and stays healthy for a long time.

Take care and have a blessed year ahead and stay healthy. 🙂

[lruppe1]

Thank you so much for all your help. It made me so happy to correct the issue.