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Locked

‎09-10-2022 09:49 AM

HP Recommended
Product: HP OfficeJet Pro 9015e All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

The OfficeJet Pro 9015E is 3-4 months old.  I've had the printer hang with a B8077DF6 message on the display panel.  I've "Chatted" with customer support for about 1 hour.  During this session I performed all the "diagnostic" steps as directed.  They then shipped a new printer head, which I've installed. 

 

Surprise, the problem has not gone away and I'm now also getting a message that the Printer was shut down improperly after I unplugged the power cable and plugged it back in to restart printer.  Without disconnecting power the printer is locked and unusable.

 

Error codes, from my days as a computer programmer, are a tool to facilitate problem determination and point to corrective action.  Not sure why with all the B8077DF6 messages showing up on this forum that HP support has not yet figured out the root problem and designed, developed and deployed a solution. 

 

A good printer, when it works, but with this error code and the locking up of the printer it is not acceptable.

 

My next step will be to set aside a day to try telephone support.

 

If anyone has found a "real" solution to this I'd appreciate it. 

 

My guess is it has something to do with the "Instant Ink" service where the printer must communicate print counts to HP servers.  This message has occurred even when printer is powered off.

 

 

 

Error Code.jpgImproper Shutdown.jpg

Golfer Wayne
Canada
Category:
6 people had the same question
2 REPLIES 2

‎09-14-2022 04:26 AM

HP Recommended

Hi @GolferWHH,

 

Welcome to the HP support community.

 

I understand that you want to reset the admin password, and I am glad to assist you.

 

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping

Nal_NR-Moderator
I am an HP Employee

Was this reply helpful? Yes No

‎09-21-2022 09:00 AM

HP Recommended

Hi @GolferWHH

 

As we did not hear from you, 
I'll be closing this case for now. If you need further assistance, feel free to reach out to us. 

 

Have a great day! 

Nal_NR-Moderator
I am an HP Employee

Was this reply helpful? Yes No
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