Officejet Pro 9025 Reset Ink error loop

[Vwbusguy]

I had replaced the ink in the printer and now it will not get past telling me that there is problem with the cartridges. When I install another the error seems to move to a different cartridge. The errors include that a cartridge (Y) is on the ink program although if I replace a different cartridge (M)  the (y) does not show this error. I had tried that (Y cartridge in another office jet and it shows up as normal. 

Now I would like to try and reset the printer and start fresh but I cannot get past the ink screen to do anything else.

Thanks 

[Irfan_06]

Hi @Vwbusguy,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are facing an issue with your printer that has an ink cartridge error.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) Refer to the steps on this link to further troubleshoot.

D) If the issue still persists, refer to the steps on this link to restore factory defaults and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support

[Vwbusguy]

Thanks for your reply. I have tried each of these things but still can't get past the error screen. I wanted to reset the printer but unless I can get to another screen I am not able to choose reset or update firmware or anything else. When I restart the printer, it starts up as it should and almost gets there but then starts on the maintenance and from there it gets stuck at the ink error. I have tried several different cartridges but they don't help or sometimes the cartridge error moves from one cartridge to a different one.

[Al_Matt]

this same thing is happening to me, multiple times today. I uninstalled printer driver and tried to reinstall, but cannot get to the proper place on the touch screen to proceed. Anyone other suggestions for help? 

[Vwbusguy]

So today I had left it off all weekend and turned it on.  It was not connected to my network. When it turned on it came to the normal screen. I made a few copies with no issues. Then I connected it to our network. and printed a 2 page document fine. Once it finished it went into the printer maintenance and came up supply system error for the yellow cartridge. Are these errors caused by something from HP when the printer is connected to the network it calls home to HP and then gives an error? Very frustrating. 

[Irfan_06]

Hi @Vwbusguy,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

A) Refer to the steps on this link to further troubleshoot.

B) If the issue still persists, refer to the steps on this link to restore factory defaults and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support