Officejet Pro X476dw - Error 0x610000d3

[jor177]

My Officejet Pro X476dw is showing two errors.

At startup, it says: Ink carriage cannot move.

And when fully started up, after a few seconds, it will give me: 0x610000d3

So I searched the internet and on this forum I found a troubleshoot 'guide'.

The first step was to check the paper tray. On the front it showed that it was completely full, showing a full white bar even with no paper. I should replace the printer if that's the case according to the guide.

When I open the ink compartment, I can see the carriage is stuck halfway. 

Many solutions point at the motor at the back. I turned on the printer without the backplate to see if the motor would run.

It does, but it's making some weird noises. I've added a photo, maybe someone can see if the motor is at fault.

Could someone let me know what steps to follow next?

[jor177]

I lifted the ink carriage up and installed the cartridges while the printer was on and that did the trick somehow.. 

[Repairatrooper]

Your lifter motor could be failing. There is a worm gear on the motor and on older versions the gear could slide down off the shaft and cause intermittent issues of not lifting. The newer motors have a guard that keeps the gear in place. Pretty straightforward fix and the part is reasonable in cost. Part number is CN598-67027.