Officejet Pro X476dw. Message problem with printer or ink system. Error Code 0xc7140024

[Gif]

Problem with Officejet Pro X476dw. Receiving Error Code 0xc7140024. "There is a problem with the printer or the ink system." Also, once error message shows, the printer will not turn off using On/Off button. Greatly appreciate advice!

[ThatGarenGuy]

Hi

Need a few quick pieces of information from you.

How long has the printer been in use? Approx number of pages printed?

Are you able to get to the firmware version and see if you are up to date?

This is almost certainly going to require a product exchange. We are sending them out overnight delivery so if you call today, you should get it tomorrow.

Phone: 800-334-5144

[cinciopillo]

I got this error during the first power on.

Now printer stuks at the starting configuration.

Is there a way to reset te starting configuration process?

[GarenT]

In order to solve this issue, you'll need assistance from the HP Customer Care Team. Please call them at 1-800-334-5144 and let them know the printer, the serial number, and the error code. They will be able to help resolve the issue you are seeing.

Let me know if you get it fixed, or if I can help.

[Jayville]

Need to get this resolved ASAP.  called 1-800-334-5144.   Not available on weekends.   What does the error code )xc7140024 indicate is wrong and can this be easily resolved quickly?

[ttwelve]

Rory 0552828095

[Claereboudt]

I am experiences the same problem (error code).

The printer is only 20 days out of the 1-Year warranty factory & was not intensively used over the first year (max 4000 pages printed) and I only use original HP cartridges.

HP wants to charge me now 250 Euro to fix the problen on-site.

I find this unacceptable, knowing that this is a know 'design/concept' problem from the beginning (see several complaints/cases) on the internet and knowing that we got the problem for the first time after 1 Year & 5 days of use (just out of factory waranty).

My company (Waters) is buying more than 20 HP printers per year (only in Belgium) and expect a better service.

Can somebody present me we a better & faster solution to this problem

THANKS  Jan

7/01/2015

My problem got sorted today by BELGIAN HP support team

I got a replacement Unit

END GOOD ALL GOOD

THANKS HP

[Claereboudt]

Mu problem got sorted today by BELGIAN HP support team

I got a replacement Unit

END GOOD ALL GOOD

THANKS HP

[TerryfiedIT]

I had this same error code 0xc7140024 last week.  After negotiating 3 different phone numbers and their corresponding operators I got through to a chap called John.  Im not suggesting he was lying to me but his accent indicated a region of the world that I have never heard of a single person having that name but thats by the by.  John was extremely helpful.  Even though my printer X576dw was 5 months out of warranty he arranged a replacement that turned up the next day.

Outstanding customer service that has just created some brand preference if not loyalty.

If you have this error code regardless of warranty state CALL HP SUPPORT.  Ensure you are talking to the correct department business or domestic.  It would seem to me (from the speed of decision to replace) that there is a design fault or randomly affected quality issue which is known to HP.

Good Luck.

[BrianLamb]

I have encountered this error periodically in addition to a more consistent error of 0x6100002D resulting in print jobs getting held in the queue.  I can often pause and restart them from the computer (OS X 10.10) and the error may go away and the jop prints.  Or I cancel the error message on the front panel of the printer and then have to restart the printing from the original software program on the computer.

I have checked the firmware is updated to the most current (as of Feb 27, 2016) using the HP Firmware Updater. (the firmware is with the version 1548)

Product Name HP Officejet Pro X476dw MFP

Product Model Number CN461A

[personal information removed]

Service ID 24041

Firmware Version LWP1CN1548AR

Total Page Count 66523

Total PCL5 Page Count 0

Total PCL6 Page Count 6079

Total PostScript Page Count 4105

Country/Region USA

Total Memory (KB) 786432

Available Memory (KB) 408960

Any way to resolve this error so that it doesn't occur regularly?

Thank you,

Brian