Officejet not showing error msg and have ink but nothing being physically printed on paper

[Mapmbarr]

Everything on this printer looks fine - no error messages, no ink cartridge issues (plenty of HP cartridge ink left) however the printer goes through the motions of printing but nothing is showing on the paper when it comes through!

I tried resetting, printing from different source, checking cartridges, and running test printing - which oddly does print a tiny bit of print - see photo. 

Cannot work out what is going wrong .... any help gratefully received ......

[sandytechy20]

@Mapmbarr

Welcome to the HP support community.

I understand that you are getting print quality issues, I am glad to assist you.

Clean the ink cartridges

1. Load the printer with plain white paper.

2. On the printer control panel, swipe left on the display, and then touch Setup .

3. Touch Tools, and then touch Clean Cartridges.

4. Examine the print quality on the Print Quality Diagnostic report.

5. If the print quality is acceptable, touch No. You can stop troubleshooting.

6. If the print quality is unacceptable, touch Yes when prompted to perform the next level of cleaning.

Manually clean the area around the ink nozzles

1. Gather the following materials:

   • A clean, lint-free cloth or a clean, dry cotton swab

   • Distilled or bottled water

        CAUTION: 

     Do not use tap water because it might contain contaminants that can damage the printhead.

2. Gently grasp the handles on either side of the printer, and then raise the ink cartridge access door until it locks into place.

   The carriage moves to the center of the printer.

   

3. Wait until the printer is idle and silent before you continue.

4. Lift up the lid on the ink cartridge slot, and then pull up on the ink cartridge to remove it from the slot.

   

5. Hold the ink cartridge by its sides.

   

6. Lightly dampen a clean, lint-free cloth or swab with bottled or distilled water.

7. Clean the face and edges around the ink nozzle with the cloth or swab.

      CAUTION: 

   Do not clean the ink nozzle plate.

   

   1. Nozzle plate - Do not clean

   2. Area surrounding ink nozzle - Do clean

   3. Ink cartridge contacts - Do not clean

8. Wait for the cleaned area to dry before you continue (approximately 10 minutes).

9. With the nozzles toward the printer, insert the ink cartridge into its slot until it snaps into place.

   NOTE: 

   Install the color ink cartridge on the left and the black ink cartridge on the right.

   

10. Close the lid on the ink cartridge slot to secure the ink cartridge into place.

11. Repeat these steps to clean around the nozzles on the other ink cartridge.

12. Close the ink cartridge access door.

Refer to this HP document for further assistance:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[Mapmbarr]

Great so what do you think? 

[sandytechy20]

@Mapmbarr

Try the steps mentioned in the above post and let me know how it goes.