Officejet pro 276dw not completing power on cycle

[Lee240z]

Hp office jet pro 276dw.  When power is applied to printer the power light immediately comes on hp logo on display.  Progress indicator frozen.  I tried the hold power button for 40 seconds when power plugged in   No change.   Any other ideas out there?   The printer has not had much usage. 110 pages   When installed it came up and we were able to print test page.  Now locked.   Thanks for any help! 

[Raj2111]

Hi @Lee240z 

Welcome to the HP support community.

I understand that you are facing an issue with your HP device, I am glad to assist you today.

Please refer to this link, Clikc HERE

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support

[Lee240z]

Your link assumes the printer boots correctly.    The printer comes on with the power button lite from power connect.  I then  disconnected the power, held the power button and powered on, keeping the power button held for 40 seconds.  no change.  What is the next step please?

Thanks

Lee

[Lee240z]

The provided solution did not work. I am still looking for an answer to this issue.  I really need to get this to fully power up to connect to my network for printing.  

Thanks

Lee

[Raj2111]

Hi @Lee240z 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that there is an issue with the hardware and may need repair.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

-Regards

Raj-HP Support

[Lee240z]

Thank you for the reply.  I was able to resolve the issue  yesterday.  I had left the printer unplugged since I submitted the request for help.  I plugged it back in, and it cleanly booted, and I was able to complete the installation.

Again thanks

Lee