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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎09-30-2019 05:55 AM - edited ‎10-06-2019 09:01 AM

HP Recommended
Product: Office jet 6830 e
Operating System: Microsoft Windows 7 (64-bit)

 *************************************  PROBLEM HAS BEEN RESOLVED ********************************

I followed the solutions/steps in the following knowledge base link (especially Solution 4)

https://support.hp.com/us-en/product/HP-Officejet-Pro-6830-e-All-in-One-Printer-series/5390307/model...

 

I have not used this printer for several weeks. I replaced the old ink cartridges. The previous ink cartridges indicated a low ink warning message. The printer indicates full ink cartridges after replacing with new cartridges. 

 

The problem I’m having is two fold. 1st issue, I receive a paper jam error message when the printer starts up. There is no paper jam. when I press “ok”, the printer continues startup. 2nd issue, I receive the error message 

“0x6100004a “there is a problem with the printer or inksystem, turn the printer off, then on.if you continue to get this message contact hp”. I’ve tried turning the printer “off” then “on”, reseating the ink cartridges all to no avail.

 

The  printer’s warranty expired. I need help at this point! Thank you.

 

Regards,

Rick

17 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-05-2019 09:05 AM

HP Recommended

Rick - for the benefit of others that may have similar issues please post how you fixed the issue and then mark it as the solution.  


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


View solution in original post

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1 REPLY 1

‎10-05-2019 09:05 AM

HP Recommended

Rick - for the benefit of others that may have similar issues please post how you fixed the issue and then mark it as the solution.  


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No
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