Officejet pro 8600 won’t print

[MargoWest]

The printer will not print. Error message says issue w printer or ink and to contact HP. Have turned off, unplugged from wall and cord to machine and rebooted several times. Have rebooted computer also. If ink issue, I would typically get a message saying ink needs replacing. All ink cartridges have ink and are clicked in place. Please help if you know a solution. Thanks

[Nal_NR]

Hi @MargoWest,

Welcome to the HP Support Community. 

I'd like to help!

perform a power reset

1. Turn on the printer, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Wait at least 30 seconds.
5. Plug back the power cable straight to a wall outlet without any surge protector and printer.
6. Turn on the printer.

Reseat the printhead up to three times

Slip your fingers into the slot on the left side of the printer, and then pull forward to open the cartridge access door. The carriage moves to the left side of the printer. Wait until the carriage is idle and silent before proceeding.

Figure : Open the cartridge access door

1.  

1. Slot on the left side of the printer

Unplug the power cord from the rear of the printer. Unplugging the printer prevents the carriage from moving.

   WARNING:

You must disconnect the power cord before reaching inside the printer to avoid risk of injuries or electric shock.

Lift the carriage latch.

Figure : Lift the carriage latch

1. 

Grasp the sides of the printhead, and then slightly lift the printhead without fully removing it from the carriage.

Figure : Slightly lift the printhead

1. 

Reinsert the printhead into the carriage to reseat it. As you guide the printhead into the carriage, it lowers into the carriage as it seats.

Figure : Reseat the printhead

1. 

Gently rock the printhead to the left and right to make sure that the printhead fully seats in the carriage.

Lower the carriage latch.

Figure : Lower the carriage latch

1. 

Verify that the carriage latch is down.

Figure : Carriage latch positions

1.  

1. Carriage latch is up

Carriage latch is down

Close the cartridge access door.

Reconnect the power cord to the rear of the printer.

If the printer does not turn on by itself, press the Power button to turn it on.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Update the printer firmware

From the home screen on the printer control panel, touch the HP ePrint icon .

Wait for the printer to connect to the HP ePrint server.

When the printer connects to the server, the HP ePrint status displays.

Touch Settings on the bottom left corner of the screen.

Touch Printer Update, and then touch Check for Update Now.

You may refer to this document for further assistance. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @MargoWest,

Welcome to the HP Support Community. 

I'd like to help!

perform a power reset

1. Turn on the printer, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Wait at least 30 seconds.
5. Plug back the power cable straight to a wall outlet without any surge protector and printer.
6. Turn on the printer.

Reseat the printhead up to three times

Slip your fingers into the slot on the left side of the printer, and then pull forward to open the cartridge access door. The carriage moves to the left side of the printer. Wait until the carriage is idle and silent before proceeding.

Figure : Open the cartridge access door

1.  

1. Slot on the left side of the printer

Unplug the power cord from the rear of the printer. Unplugging the printer prevents the carriage from moving.

   WARNING:

You must disconnect the power cord before reaching inside the printer to avoid risk of injuries or electric shock.

Lift the carriage latch.

Figure : Lift the carriage latch

1. 

Grasp the sides of the printhead, and then slightly lift the printhead without fully removing it from the carriage.

Figure : Slightly lift the printhead

1. 

Reinsert the printhead into the carriage to reseat it. As you guide the printhead into the carriage, it lowers into the carriage as it seats.

Figure : Reseat the printhead

1. 

Gently rock the printhead to the left and right to make sure that the printhead fully seats in the carriage.

Lower the carriage latch.

Figure : Lower the carriage latch

1. 

Verify that the carriage latch is down.

Figure : Carriage latch positions

1.  

1. Carriage latch is up

Carriage latch is down

Close the cartridge access door.

Reconnect the power cord to the rear of the printer.

If the printer does not turn on by itself, press the Power button to turn it on.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Update the printer firmware

From the home screen on the printer control panel, touch the HP ePrint icon .

Wait for the printer to connect to the HP ePrint server.

When the printer connects to the server, the HP ePrint status displays.

Touch Settings on the bottom left corner of the screen.

Touch Printer Update, and then touch Check for Update Now.

You may refer to this document for further assistance. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @MargoWest,

Welcome to the HP Support Community. 

I'd like to help!

perform a power reset

1. Turn on the printer, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Wait at least 30 seconds.
5. Plug back the power cable straight to a wall outlet without any surge protector and printer.
6. Turn on the printer.

Reseat the printhead up to three times

Slip your fingers into the slot on the left side of the printer, and then pull forward to open the cartridge access door. The carriage moves to the left side of the printer. Wait until the carriage is idle and silent before proceeding.

Figure : Open the cartridge access door

1.  

1. Slot on the left side of the printer

Unplug the power cord from the rear of the printer. Unplugging the printer prevents the carriage from moving.

   WARNING:

You must disconnect the power cord before reaching inside the printer to avoid risk of injuries or electric shock.

Lift the carriage latch.

Figure : Lift the carriage latch

1. 

Grasp the sides of the printhead, and then slightly lift the printhead without fully removing it from the carriage.

Figure : Slightly lift the printhead

1. 

Reinsert the printhead into the carriage to reseat it. As you guide the printhead into the carriage, it lowers into the carriage as it seats.

Figure : Reseat the printhead

1. 

Gently rock the printhead to the left and right to make sure that the printhead fully seats in the carriage.

Lower the carriage latch.

Figure : Lower the carriage latch

1. 

Verify that the carriage latch is down.

Figure : Carriage latch positions

1.  

1. Carriage latch is up

Carriage latch is down

Close the cartridge access door.

Reconnect the power cord to the rear of the printer.

If the printer does not turn on by itself, press the Power button to turn it on.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Update the printer firmware

From the home screen on the printer control panel, touch the HP ePrint icon .

Wait for the printer to connect to the HP ePrint server.

When the printer connects to the server, the HP ePrint status displays.

Touch Settings on the bottom left corner of the screen.

Touch Printer Update, and then touch Check for Update Now.

You may refer to this document for further assistance. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @MargoWest,

Welcome to the HP Support Community. 

I'd like to help!

perform a power reset

1. Turn on the printer, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Wait at least 30 seconds.
5. Plug back the power cable straight to a wall outlet without any surge protector and printer.
6. Turn on the printer.

Reseat the printhead up to three times

Slip your fingers into the slot on the left side of the printer, and then pull forward to open the cartridge access door. The carriage moves to the left side of the printer. Wait until the carriage is idle and silent before proceeding.

Figure : Open the cartridge access door

1.  

1. Slot on the left side of the printer

Unplug the power cord from the rear of the printer. Unplugging the printer prevents the carriage from moving.

   WARNING:

You must disconnect the power cord before reaching inside the printer to avoid risk of injuries or electric shock.

Lift the carriage latch.

Figure : Lift the carriage latch

1. 

Grasp the sides of the printhead, and then slightly lift the printhead without fully removing it from the carriage.

Figure : Slightly lift the printhead

1. 

Reinsert the printhead into the carriage to reseat it. As you guide the printhead into the carriage, it lowers into the carriage as it seats.

Figure : Reseat the printhead

1. 

Gently rock the printhead to the left and right to make sure that the printhead fully seats in the carriage.

Lower the carriage latch.

Figure : Lower the carriage latch

1. 

Verify that the carriage latch is down.

Figure : Carriage latch positions

1.  

1. Carriage latch is up

Carriage latch is down

Close the cartridge access door.

Reconnect the power cord to the rear of the printer.

If the printer does not turn on by itself, press the Power button to turn it on.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Update the printer firmware

From the home screen on the printer control panel, touch the HP ePrint icon .

Wait for the printer to connect to the HP ePrint server.

When the printer connects to the server, the HP ePrint status displays.

Touch Settings on the bottom left corner of the screen.

Touch Printer Update, and then touch Check for Update Now.

You may refer to this document for further assistance. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Raj_05]

Hi @MargoWest,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear that you're experiencing issues with your HP Officejet Pro 8600 printer. There could be various reasons why the printer is not printing. Let's go through some common troubleshooting steps to help you identify and resolve the problem.

• Check Printer Connectivity: Ensure that the printer is properly connected to your computer or the network. If it's a wireless printer, make sure it's connected to the Wi-Fi network.
• Printer Status: Check the printer's display panel or LED lights for any error messages or indications of a problem. Resolve any visible issues accordingly.
• Printer Queue: Check the print queue on your computer to ensure there are no pending print jobs or errors. Clear the queue and try printing again.
• Printer Drivers: Ensure that the printer drivers are correctly installed on your computer. If you recently updated your operating system, it's possible that the existing drivers are not compatible. Visit the HP website and download the latest drivers for your specific printer model.
• Restart Printer and Computer: Sometimes, a simple restart can resolve temporary glitches. Turn off the printer, unplug it from the power source, wait for a minute, and then plug it back in. Also, restart your computer.
• Paper and Ink/Toner: Check the paper tray to make sure it's properly loaded with the correct paper size and type. Additionally, ensure that there is enough ink or toner in the cartridges.
• Test Print: Print a test page directly from the printer's control panel to see if the issue is related to the printer itself or the connection with your computer.
• Check for Firmware Updates: Visit the HP website to check if there are any firmware updates available for your printer model. Updating the firmware can sometimes resolve various issues.
• Firewall/Antivirus Settings: Check your computer's firewall and antivirus settings to ensure they are not blocking the printer's communication.
• Reset the Printer: If none of the above steps work, try resetting the printer to its default settings. Refer to the user manual or the HP website for instructions on how to perform a factory reset.

I hope this helps. 
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support