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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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‎04-19-2019 04:52 PM

HP Recommended
Product: HP Envy 7640
Operating System: macOS 10.14 Mojave

On iMac OSX Mojave 10.14 HP Envy 7640, HP Utility says "Unable to communicate with the selected device." Printer generally works, I can check the ink level using the print queue, but I have no way to set printer defaults, such as print quality.

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-20-2019 03:26 AM

HP Recommended

Hi,

Any print settings should be set from the print dialog itself, the HP Utility program have nothing to do with changing any print settings.

 

Once changing any setting from the print dialog you may save it as a preset and print, any saved preset will remain default till another preset will be used.

 

The print quality setting should be shown under Media & Quality or under Paper Type/Quality, depending on your printer model:

https://support.hp.com/ro-en/document/c04701747

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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1 REPLY 1

‎04-20-2019 03:26 AM

HP Recommended

Hi,

Any print settings should be set from the print dialog itself, the HP Utility program have nothing to do with changing any print settings.

 

Once changing any setting from the print dialog you may save it as a preset and print, any saved preset will remain default till another preset will be used.

 

The print quality setting should be shown under Media & Quality or under Paper Type/Quality, depending on your printer model:

https://support.hp.com/ro-en/document/c04701747

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
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