On my printing list it says no jobs but there is a document trying to print and when it says do you

[Guineapigs10]

Wont cancel a printing job on the printer but when I go to queue it says nothing is in the queue . Any help please

[Kuroi_Kenshi]

Hi @Guineapigs10,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Open Devices and Printers:

• From your computer, right-click the lower-left corner of the screen to open the menu, then click Search.
• Type Devices and printers into the search box and select it from the search results.

Open the Print Queue:

• Right-click the name of your HP Envy 6132e printer.
• Click on "See what's printing" to open the print queue.

Clear the Print Queue:

• Click on the Printer menu located at the top of the print queue window.
• Select Cancel All Documents.
• Confirm the action by clicking Yes.

Restart the Computer:

• If documents remain in the print queue after attempting to clear it, restart your computer.

Additional helpful videos for clearing the print queue can be found on the HP Printer Support YouTube Channel.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,