On screen Control Panel for my HP 6968 Printer

[achsviking61]

Had to do a clean reinstall on my Desktop PC and when started reinstalling all my software I cannot remember how I got the "online"/ on screen" control panel that I use to control my printing and scanning.

Can you help?

[DavidSMP · Accepted solution]

@achsviking61,

Good Day. A warm welcome to the HP community. I reviewed the case regarding issues with the printer not showing icons and controls for printing and scanning on your computer. Superb description, brilliant troubleshooting and terrific observations made before posting. Kudos to you for that. 🙂

To assist you with accurate information I would require more information regarding this:

• Did you run HP print and scan doctor and check?
• Is it a wireless or USB connection?

For now, try these steps:

Please perform a hard reset on the printer by following instructions from this link: https://hp.care/2hvlM1l (HP Inkjet Printers - '0xc19a0005' Error or Similar Error Displays) from the section “Step 1: Reset the printer”

Then restore network defaults on the printer by following instructions from the user guide: https://hp.care/2suHTEN   Refer to page 132 on how to do it.

Then uninstall and reinstall the printer software at the root level by following these steps:

• Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.)
• Check in device manager, if the printer is listed there, please delete it. (Right click on the Windows button to access device manager)
• Go to devices and printers, in control panel and select any printer listed there and you will get some options on the top.
• Click on print server properties.
• You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there if any.
• Delete all the instances of your printer listed in devices and printers.
• Restart the PC.
• Once the PC is on the desktop, press Win + R, it would bring a Run dialog box,
• Type %temp% in the run box and click Ok or hit the Enter button.
• It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files).
• If possible, delete the printer from the registries using Regedit or using any other 3rd party application.
• Ignore the Regedit option if it cannot be done.
• Restart the PC again.

Then download the latest full feature driver from https://hp.care/2HvnTOK  and install it on the computer after selecting the correct operating system.

Connect the printer to your computer only when the setup prompts for the printer.

This should fix the issue.

• If this does not do the trick, please download the Windows Built-in drivers by following instructions from this link: https://hp.care/2o3acvH

This will resolve the issue for you.

• Please update the printer firmware also by following instructions from this link: https://hp.care/2rHKwDD

If the connection is a wireless one and the issue persists, make sure to assign a manual IP address to the printer by following instructions from this YouTube video: https://hp.care/2tV7I4y

This should fix the issue for you.

If the issue persists, please check these links if the connection is a wireless one:

• Link 1: https://hp.care/2KiZcCJ (HP Printers - Printer Not Found During Network Driver Setup (Windows) Follow instructions from this link.
• Link 2: https://hp.care/2KiZcCJ  (HP Printers - Wireless Troubleshooting

This is a guided troubleshooter. Please follow instructions from here if there are any issues.

Perform all these steps patiently as it is critical to resolving the issue. Good luck to you. I will keep a watch for your response.

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

[achsviking61]

Your thoughts on fixing this issue were corect. I followed your sugestions and I am back up and running my printer.
thanks for your help!!!

**bleep**

[Raj1788]

@achsviking61

Thanks for the reply,

It looks like you were interacting with DavidSMP, but he is out for the day & I'll be glad to help you out. 
I'm Raj1788 & I'm at your service.

I'm glad to hear you found the solution you were looking for.

Thanks for taking the time to let the community know about the solution.

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉

 Take care now and do have a fabulous week ahead.

 :)Cheers:)

[DavidSMP]

@achsviking61,

I was on my weekend and could not respond right away. 

Should you have any issues with your HP product, please reach out and we are always there to assist you.

Take care and have a blessed year ahead. 🙂