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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
CB1810
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Solved!

On screen error code

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ENVY 5032

Hello! I hope someone can help. My printer is fine for a short while and works ok but then all the lights start flashing and error code: OXB3B55508 comes up on screen. 
I’ve tried following video guides and resetting wifi but it keeps happening. If anyone can help/advise I’d appreciate it. 
thanks 

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Jay_G24
HP Support Agent
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Hi @CB1810,

 

I'd like to help!

 

I understand you are receiving a "OXB3B55508" error on the printer screen.

 

We can perform a factory defaults on the printer to resolve the issue

 

 To restore the printer to the original factory defaults

 

1. On the printer control panel display, from the Home screen, swipe left to see ( Setup ) and touch ( Setup ).

2. Touch Tools, touch Restore Factory Defaults, and then follow the onscreen instructions

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others

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Jay_G24
HP Support Agent
HP Support Agent
14,323 14,289 1,174 1,295
Message 2 of 2
Flag Post
HP Recommended

Hi @CB1810,

 

I'd like to help!

 

I understand you are receiving a "OXB3B55508" error on the printer screen.

 

We can perform a factory defaults on the printer to resolve the issue

 

 To restore the printer to the original factory defaults

 

1. On the printer control panel display, from the Home screen, swipe left to see ( Setup ) and touch ( Setup ).

2. Touch Tools, touch Restore Factory Defaults, and then follow the onscreen instructions

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others

View solution in original post

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