Once printer is turned on it keeps circling Verifying

[BJP09]

how do I uninstall and then reinstall printer.  My problem is I have to unplug printer, then it goes through its process, when it gets, to Verifying it just continue to circle.

[zoey7886]

@BJP09, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding How to Uninstall and Reinstall Your HP Printer Software! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your HP printer is stuck on the "Verifying" screen, it might help to uninstall and reinstall the printer software. Here's a step-by-step guide to do this:

Uninstalling the Printer Software

Disconnect the USB Cable:

• Disconnect the USB cable from the computer and the printer.

Uninstall the Printer Software:

• Windows:
  1. Open the Windows Control Panel.
  2. Click on "Programs and Features" or "Add or Remove Programs".
  3. Locate your HP printer software in the list of installed programs.
  4. Click the software and then click "Uninstall".
• Mac:
  1. Open the "Finder".
  2. Go to "Applications".
  3. Find your HP printer software and move it to the Trash.
  4. Empty the Trash.

Restart Your Computer:

• After uninstalling the software, restart your computer.

Reinstalling the Printer Software

Download the Latest Software:

• Go to the HP Support website.
• Enter your printer model in the search box and navigate to the software and driver downloads section.
• Download the latest full feature software for your printer model.

Install the Software:

• Windows:
  1. Run the downloaded installer file.
  2. Follow the on-screen instructions to install the software.
  3. Connect the USB cable only when prompted by the installer.
• Mac:
  1. Open the downloaded installer file.
  2. Follow the on-screen instructions to install the software.
  3. Connect the USB cable only when prompted by the installer.

Complete the Installation:

• Finish the installation process as guided by the on-screen instructions.
• Once the software is installed, restart your printer and your computer.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,