One printer, two computers, two different settings

[sromerotx]

I have one Envy 4512 network printer thas has been working faithfully since it was installed over two years ago.

I had to re-install the OS  in the laptop and now the printer will not duplex automatically from the laptop.

I ran the Print and Scan Doctor to no avail.

I downloaded the complete software pacakge fro HP.  Still no luck.

Here is the information from the desktop and laptop and the resulting printing instructions from each. 

What am I doing wrong?

[sandytechy20]

@sromerotx

Welcome to HP support community.

•  bring up the Printer properties dialogue.
• Select the Device settings tab.
• Ensure that the duplex unit is set to Installed rather than Not installed.
• Log in with administrator credentials in order to change the device settings.

Let me know if that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[sromerotx]

Did that.  This is what I see.  I have no option with duplexing.  And yes, I am an administrator.

[sandytechy20]

@sromerotx

Perform root level uninstalltion to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install printer full feature driver

Click here to download the driver.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[sromerotx]

Regret to inform you that it did not work.  Here are the printer preferences after deleting, removing, restarting and installing.

As you can see, the Print Both Sides Manually is still there. 

Could it be a Windows issue?

[sandytechy20]

@sromerotx

This might require remote access of your computer to fix this issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1) Click on this link - www.hp.com/contacthp/

2) Click on "Continue as guest".

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form. A case number and phone number will now populate for you.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[sromerotx]

I did as you instructed.  It is now 13:07.  Have been trying to get through to the link since 12:05.  It just sits there ginding away. I wll try again later.  I will mark this done whenI can get through to them.

Thank you for your interest and yoyur patience.

[sandytechy20]

@sromerotx

Feel free to contact us if required.

I will be more than glad to assist you.

Cheers.

[sromerotx]

I tried again to contact support.  I use Firefox with NoScript.  I temporarily authorized every sub-app on the site.  I went in and took a nap and had a snack.  Still trying to connect. 

I copied and pasted the link in Edge and connected.  After several tries, got in but they always referred me back to the Community.  I found nowhere how to communicate th problem to HPSuppport.

I guess that if I need to print duplex automatically, I'll have to copy the file to a thumb drive and take it the desktop and print from there.

[sandytechy20 · Accepted solution]

@sromerotx

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.