Ongoing Error HP Laser Jet MFP M140W

[Wendra]

Hello,

My printer started telling me it needed user intervention after I changed the toner cartridge. I checked it and it was showing error number 75 . I searched for the fix and did the unplug - unplug - power button - plug in - plug in solution.  Nope. I updated the firmware as suggested, nope. I ran the print and scan doctor and it hangs up on WIA for the scanner but the suggested fix does not work. It also is stuck in verifying print cartridges in HP Smart app. I rely on this printer and need it to work. What else can I try?

[sandytechy20]

@Wendra

Welcome to the HP support community.

I understand that you are getting an error after changing the toner, I am glad to assist you.

Perform a power reset , Reset the printer to recover from printer errors or failures.

1. Turn on the printer, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Wait at least 30 seconds.
5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
6. Turn on the printer.

Update the printer firmware to install the latest updates

Here are the steps:- Click here

Follow the steps mentioned in this HP document for further assistance:- Click here

(Note:- Though the title of the document is different, these steps should fix the issue)

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.