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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Orange exclamation point flashing along w/ the power button....

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04-20-2021 05:43 PM
Hello. My printer recently started flashing an orange "!" as well as the power button and paper symbol have been flashing. I have not been able to print, copy or scan. I've tried turning it off but it won't turn off and when I unplug it, the same issue comes up. I also tried unplugging the power cord from the printer and letting it rest. That didn't help either. Any suggestions?? Thank you!
04-24-2021 09:17 AM - edited 04-24-2021 09:17 AM
Welcome to HP Support Community
I would like to help
Please try these steps
- Turn on the printer.
- Wait until the printer is idle and silent before you continue.
- Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.
- Remove the ink cartridges from the printer.
- With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
- Wait at least 60 seconds.
- Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to a wall outlet.
- Reconnect the power cord to the rear of the printer.
- Turn on the printer, if it does not automatically turn on.
- The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
- Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
- Reinsert the ink cartridges, and then close the ink cartridge access door.
- If you receive a prompt to print a calibration page, do so.
Also try downloading the Firmware https://support.hp.com/in-en/document/ish_1776648-1643972-16
Thank you
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
KrazyToad
I Am An HP Employee