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‎05-09-2023 03:12 PM

HP Recommended
Product: HP LaserJet Pro M402n

I have an HP Laserjet Pro M402n as an office printer.  At some point, somebody must've dropped it, and broke some of the plastic on the bottom.  The printer seems to be fine otherwise, but now I get a paper jam error whenever I try to print, and I think it is because one of the black brackets that the paper tray slides into broke, and the tab which raises the paper up to the rollers is missing.  Is it possible to order a replacement for that piece?

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2 REPLIES 2

‎05-10-2023 10:24 AM

HP Recommended

It would be helpful is you could attach pictures of broken part and cassette tray.

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‎05-10-2023 11:08 AM

HP Recommended

Internal parts like the tray guides are typically not available. You can find service manuals online and then use HP Part Surfer to determine if the parts are available.

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