Original jammed in document feeder

[baldbeard99]

"Original jammed in document feeder". I have tried all remedies recommended but no success. Could it be a failed photocell? And if so, can it be replaced? 

Printer works fine for print and scan but error message obscures the control panel so I can't photocopy anything, even 1-sided.

[zoey7886]

@baldbeard99, Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding Document Feeder jam!  
We're thrilled to have the opportunity to assist you and provide a solution. 

vIt’s possible that a faulty photocell (optical sensor) in the Automatic Document Feeder (ADF) is causing the issue, but before assuming a hardware failure, try these additional troubleshooting steps:

1. Power Reset

• Turn off the printer and unplug it from the power source.
• Wait for at least 60 seconds.
• Plug it back in and turn it on.

2. Clean the ADF Sensors & Rollers

• Open the ADF cover and look for any tiny bits of paper or dust.
• Clean the ADF rollers and sensors with a lint-free cloth slightly dampened with distilled water or isopropyl alcohol.
• Let everything dry before closing the ADF.

3. Check for Any Stuck Sensors

• Some printers have a small plastic sensor lever inside the ADF. If it’s stuck or broken, it could be triggering a false jam error.
• Gently move the sensor with a cotton swab to see if it’s obstructed.

4. Update Printer Firmware

• Go to HP’s website and check for firmware updates.
• Install any available updates, as newer versions might fix sensor-related errors.

5. Hard Reset the Printer

• Press and hold the power button for 15 seconds.
• Wait for the printer to restart and check if the error persists.

You can follow the troubleshooting steps above, and for more detailed instructions, please refer to this link:

🔗 Click here

We hope our assistance has been helpful! 

Take care, and have an amazing day! 
 

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going! 

Regards, 

[baldbeard99]

No joy, Zoey7886. I have tried everything in the detailed video Fixing a Paper Jam on the HP OfficeJet Pro 8710 Printer HP OfficeJet HP and also the hard reset you suggested. Now, I have a worse problem! The error message obscures the control panel so I can't access the printer options such as connecting to wi-fi.

Before, I could print/scan one-sided even though I couldn't photocopy. Now, I can't even print because HP Instant Ink won't let me unless my wi-fi is working.

The printer is junk - such a waste!

[zoey7886]

@baldbeard99, Welcome to the HP Support Community! 

We're here to help you tackle that Original jammed in document feeder! Don't worry, we've got your back! 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name.

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Regards,